Successful Projects:
Shared Service Centers
(see above slide show)--Set up 2 Shared Service Facilities for Haights Cross Communications, a leading US Educational Publishing Company.
Warehousing--Project Manager for set up of Time Warner Trade Publishing 800,000 sq. ft. warehouse in Indiana.
Software--installed standardized Financial system (MS Great Plains), Customer Relationship Management System (MS CRM), and Standardized Supply Chain/Fulfillment System for Haights Cross Communications, at corporate headquarters and across country.
Software--Project Manager for WMS (warehouse management system) and TMS (transportation management system) for Time Warner Trade Publishing.
Software--Set up CMS (content management system) and associated website for Community Vine/Westminster Vine.
Web--Oversaw implementation of full suite of web-based management, sales, marketing, and purchasing tools for Haights Cross Communications
Synergies--Combined independent Customer Service and IT departments from acquired companies into Shared Service Organization.
Marketing--Developed Database Marketing Systems, started a Call Center, and developed system for invoicing major accounts.
Testimonials:
Cindy Huber
Senior Vice President, Marketing, Triumph Learning / Buckle Down Publishing & Options Publishing Imprints
Jay and his team were responsible for the IT, Customer Service and Fulfillment functions for both Buckle Down and Options Publishing. Jay set a standard for exceptional service, striving for constant improvements and enhancements. Under his leadership, his team delivered customized programs that supported our high-volume name acquistion strategy. His facility was world-class, founded on best-practice approaches across all functional areas. I highly recommend Jay as a leader and driver who can quickly grasp what an organization needs to be operationally efficient, then making it happen.” April 12, 2009
Chris Kerr
Sales Manager, Little, Brown and Company
Jay Shenk is one of the finest publishing, finance, and operations professionals I have worked with. While we were colleagues at Little, Brown and Company, sales increased from less than $50 million per year to more than $125 million, as a result of several best-sellers, the launch of the three Disney publishing companies, and the assumption of Warner Books hardcover sales and distribution. All of this was accomplished with minimal head-count increases and a lot of resourceful crisis management. Jay is one of the few executives who could comfortably relate to all divisions of the company and its sister companies. He speaks "editorial," "sales", "marketing," and "finance. Best of all, Jay is unflappable; the greater the pressure, the cooler the thinking. I have also dealt with Jay as a customer for publishers with whom I work, in his role as a director of a leading school book distributor. He hires great people and empowers them to do a great job. Don't hesitate to contact for any additional background on this "can do" executive. March 9, 2009